Beta Three>>About Us>> Service
Our Company policy is to pay close attention to all our existing and future customer needs, by providing the best before, during and after sales service possible. Elder Audio has a professional team of customer service and technical support engineers whose main purpose is to provide support for all our customers’ service requirements in a timely manner.

Service-Before Sales :

Elder Audio endeavours to:

  • Carefully research global product requirements to meet our customers’ needs
  • Design and manufacture products to suit our global customers’ needs
  • Build a working relationship with our customers’ to help us better understand their business and product requirements
  • Support our customers’ by providing specific project designs with new and innovative ideas  
  • Support project negotiations when requested with technical information and project and product design 

Service-During Sales;

Elder Audio endeavours to:

  • Deliver all product orders on or before the agreed delivery time
  • Offer in-depth training on all products, their applications and any service requirements
  • Offer full sales, engineering and technical support for our products including installation and maintenance
  • Problem-solve any product related issues with a quick response

Service-After Sales

Elder Audio endeavours to:

  • Maintain appropriate customer records
  • Routinely follow-up and meet any further customer requests for product related assistance
  • Follow-up any compliments or complaints from our customers in a timely manner
  • Maintain an up-to-date informative website to provide our customers with quality product information

About Our Company
Innovation makes us globally recognised.
Latest automated technology for manufacturing and assembly processes.
Continuing to improve our quality and meeting customers’needs.
Great customer service is our guarantee.