Our Company policy is to pay close attention to all our existing and future customer needs, by providing the best before, during and after sales service possible. Elder Audio has a professional team of customer service and technical support engineers whose main purpose is to provide support for all our customers’ service requirements in a timely manner.

Elder Audio endeavours to:

• Carefully research global product requirements to meet our customers’ needs
• Design and manufacture products to suit our global customers’ needs
• Build a working relationship with our customers’ to help us better understand their business and product requirements
• Support our customers’ by providing specific project designs with new and innovative ideas  
• Support project negotiations when requested with technical information and project and product design 

Elder Audio endeavours to:

• Deliver all product orders on or before the agreed delivery time
• Offer in-depth training on all products, their applications and any service requirements
• Offer full sales, engineering and technical support for our products including installation and maintenance
• Problem-solve any product related issues with a quick response

Elder Audio endeavours to:

• Maintain appropriate customer records
• Routinely follow-up and meet any further customer requests for product related assistance
• Follow-up any compliments or complaints from our customers in a timely manner
• Maintain an up-to-date informative website to provide our customers with quality product information